Welcome to Sunflower Serenity Counselling. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains what personal data is, what types of personal data we collect, the purposes for which this data is collected, how it is processed, and your rights regarding your data.

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What is Personal Data?

Personal data is any information that relates to an identified or identifiable person, including but not limited to your contact details, browsing history, or clinical data.

General Principles for Personal Data Processing by Sunflower Serenity Counselling

When processing your personal data, we adhere to the following principles:

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1. Personal data is collected only for specified, explicit, and legitimate purposes.

2. We do not collect more personal data than necessary to fulfill those purposes.

3. Personal data is not used for purposes other than what was originally intended, except as stated herein or with prior consent.

4. Personal data will not be shared with third parties, except as stated herein or with prior consent.

5. We strive to keep your personal data accurate and encourage you to update it as needed.

6. We implement appropriate technical and organisational measures to protect your personal data from accidental loss, alteration, unauthorized access, or disclosure.

7. We do not store personal data longer than necessary to fulfil the purposes for which it was collected, or as required by law.

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Personal Data We Collect and Process

We may collect and process the following types of personal data:

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Data You Provide to Us

You may provide us with personal data when you fill out forms on our website (www.sunflowerserenitycounselling.com), complete questionnaires, or communicate with us by phone, email, or otherwise. This data may include:

• Name, address, email address, and phone number

• Financial and payment information

• Personal details related to your counselling sessions and medical history

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Data We Collect About You

When you visit our website, we may automatically collect data, including:

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1. Technical data (e.g., IP address, browser type and version, operating system, time zone settings).

2. Behavioral data via cookies and tracking technologies (e.g., pages viewed, browsing patterns, response times, interaction data, and preferences).

Data We Receive from Third Parties

We may receive data about you from trusted third parties, including medical practitioners, business partners, and service providers.

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How We Use Your Personal Data

We use your personal data for the following purposes:

• To fulfil our contractual obligations and provide counselling services.

• To inform you about services similar to those you have received or inquired about.

• To notify you about changes to our services.

• To enhance your experience on our website.

• To maintain the security of our website and services.

• To conduct audits and service evaluations (anonymised and analysed at a group level).

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Where We Store and Process Your Personal Data

Your data is stored and processed securely within the United Kingdom and may be transferred outside the UK where necessary. Any transfer of data will comply with applicable legal requirements, ensuring adequate safeguards are in place.

We take precautions to protect your personal data, but please note that the transmission of data over the internet is not entirely secure. Any transmission is at your own risk.

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Disclosure of Personal Data to Third Parties

We do not sell or trade your personal data. However, we may disclose your data in the following cases:

1. To medical or psychological practitioners as part of your therapy process.

2. To trusted third-party service providers (e.g., IT support, payment processors, analytics providers) under strict confidentiality agreements.

3. When required by law or to protect our legal rights.

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Retention of Personal Data

We retain your personal data only as long as necessary for the purposes it was collected or as required by law:

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• Data related to counselling services is retained for five (5) years after your last session.

• Data for marketing purposes is retained for three (3) years unless you opt out sooner.

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Cookies and Tracking Technologies

We use cookies to improve your experience on our website, store your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.

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Your Rights

You have the following rights regarding your personal data:

• Access and Portability: Request a copy of the data we hold about you.

• Correction and Deletion: Update or request the deletion of your personal data, subject to legal requirements.

• Withdraw Consent: Withdraw consent for data processing where applicable.

• Restrict or Object to Processing: Restrict how we use your data in certain circumstances.

• Lodge a Complaint: If you are unsatisfied with our handling of your data, you may contact the Information Commissioner’s Office (ICO).

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Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing any data.

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Use by Minors

Our services are not intended for individuals under the age of 16. If we become aware that a minor has provided personal data without parental consent, we will delete such data.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations or our services. The latest version will always be available on our website.

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Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Sunflower Serenity Counselling
Prince of Wales Rd, Norwich NR1 1LL
Email: ceag40@gmail.com
Website: www.sunflowerserenitycounselling.com